1. Introduction

St. Philomena College, Puttur, is committed to providing a secure, fair, equal, and peaceful environment for learning and working. Human rights protection is crucial for the overall development of a student's personality. The college has established a Grievance Redressal Cell to provide a system for grievance resolution in order to realize the primary demands of the students, staff, and other stakeholders. In this regard, the College strictly adheres to the UGC (Grievance Redressal) Regulations, 2018.

The cell will be attended to promptly on receipt of grievances from the students. It sorts out problems promptly and judiciously will result in a  pleasant and healthy atmosphere and good work culture with in-built goodwill and mutual understanding among its stakeholders. The cell formally will review all cases and will act accordingly as per the policy. The cell will give a report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

2. Objectives

The objective of the Grievance Redressal Cell (GRC) is to provide the space to express the Grievances of students and staff without any fear and receive solutions. GRC ensures a democratic environment on the Campus and provides justice for the person who has genuine grievances.

•   To maintain a harmonious educational atmosphere in the college.

•   To develop a responsive accountable attitude among all the stakeholders.

•   To ensure a fair, impartial, and consistent mechanism for redressal faced by the stakeholders.

•   To ensure that grievances are resolved properly.

• To uphold the dignity of the institute by promoting cordial relationships with all other stakeholders.

Scope :

•   The college offers adequate and multiple platforms for its various stakeholders to express their grievances. All departments shall hold regular open houses, as stipulated by the College.

• A specific helpdesk will be set up to address any concerns or queries regarding admission to different academic programs. Any violation of the admissions reservation policy should be reported immediately to the principal.

•   Grievance related to fee payment, caution deposit, etc. shall be dealt with by the respective heads of the department and should be reported to the Principal according to the seriousness of the issues.

•   Complaints related to various officers of the college including the Principal can be informed directly to the Correspondent of the College.

•   Adequate measures should be taken to address the suggestions regularly gathered from the suggestion boxes placed at different blocks of the college and online forms.

•   Grievance redressal mechanism of the college should be published as a document and the same shall be made available online.

•   Grievance Redressal Cell shall convene frequent meetings to monitor the grievance redress activities of the institution.

Statutory Bodies

•   Internal complaints committee

•   Anti-women Harassment cell

•   Anti-ragging Cell

• Internal Committee for Differently-abled (Divyang-jan) DAPs